Lisbon got short shrift from us, sad to say. The ship didn't dock until afternoon, leaving us with less time than we would have liked to explore. And even though the ship was docked in Lisbon overnight, there was all that prep around disembarking that interfered with our enjoyment of the city. However, we did find the greatest shop, full of hand painted pottery, all made locally. Bought a small souvenir to go with our 'blue collection'.
Oceania Cruises takes the prize for the best cruise ship disembarkation ever. We left the ship in small groups and were directed to our luggage on the pier, where there were porters waiting to help. After getting all the bags into the bus, we drove to the airport where we were met by Oceania reps who walked us to the check in counters for TAP Portugal. What a zoo! However, after checking in, boarding passes issued all the way to Victoria, that same rep walked us to Security. It was such a relief not to have to find our own way around the airport.
Things got a little more complicated after that. Our flight left two plus hours late, arriving in Heathrow a half hour after our connection to Vancouver had left. (I had read on TripAdvisor before we left that TAP Portugal had a poor on-time record, but I took the complaints with a grain of salt. Right ... ) Once in Heathrow (that is one BIG airport) we were directed to the Flight Connections desk for TAP Portugal for re-booking. Before that, though, there was Passport Control and Security (though I'm not quite sure why ...). By the time we made it to the Flight Connections desk, to learn that we needed to pick up our bags, then proceed to the ticketing desk to pick up our tickets for the NEXT DAY, we were feeling a bit battered and bruised. Poor Tom, managing his cane and lugging around the CPAP machine that was gaining pounds by the minute ... So I went over the the Assistance desk, and got Tom into a wheelchair.
Things improved significantly after that. The wheelchair assistant knew all the places we had to go, and the shortest distances to get there. He took us to the baggage carousel, thought things were moving too slowly, so checked with the guy on duty. He told us not to bother picking up the bags, just to get them re-tagged when we checked in in the morning. He took us to Zone K where we picked up hotel, meal and bus vouchers from another TAP Portugal desk, then on to the right bus stop for the shuttle to the Novotel. It was so nice just to follow him.
At the hotel we were reunited with two other Victoria couples and a family from Vancouver, all in the same situation. Adversity really brings people together. We had a few drinks, dinner, and got to know each other. It was almost like a party. We compared clothing and toiletry restrictions (you don't want to know). We bought toothpaste and toothbrushes from the front desk (£1.50 each) and, thankfully, a UK to CA plug adapter so Tom could use his CPAP (£4.99). And, there was free WIFI in the hotel, so I could post martini pix on Facebook, and get in touch with my brother who was arriving in Victoria to visit and was expecting to find us at home later in the day.
This morning, rested, showered and in the same clothes as the day before, we caught the bus to the airport, checked in - with Air Canada this time - renegotiated our seat selections, and were almost on our way, when the Air Canada rep noticed Tom's cane and directed us immediately to the Assistance desk again. It was a 25 minute walk from check-in to our gate! But we travelled in style, CPAP in the wheelchair luggage rack (really), past the line-ups to the front, through Security and via hidden passageways on to the golf cart which delivered us right to the gate.
Now, as for the paper hat - it was the subject of much discussion, whether to abandon it on the ship, or risk crushing it useless on the way back. After just missing a cloud burst in Lisbon, we decided that it was charmed. Happy to say that it further survived countless security checks and under seat storage on the planes. Kind of like us!